Privacy Policy
This policy explains how DKS Technologies Pvt Ltd (“College Kundli”, “we”, “our”) collects, uses and protects your information when you use the College Kundli mobile app and website (the “Service”). It is published under the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Account details: your name, mobile number (used for OTP sign-in), email address if you verify one, and profile photo.
- Profile and preferences: details you add such as your college, course, preferred state, city and category, bookmarks, and search activity, used to personalise recommendations.
- Location: only with your permission, your approximate location to detect your state and city. We do not track your location in the background.
- Content you create: reviews, ratings, community posts and chat messages.
- Guide verification documents: if you apply to be a guide, the proof you upload (student ID, fee receipt, marksheet or degree). These are used only to verify you, are checked by automated tools and our administrators, and are never shown to other users.
- Calls: call audio is transmitted live between participants and is not recorded. We store call details such as participants, duration and charges.
- Payments: payments are processed by Razorpay. We do not receive or store your card, UPI or bank account details. We store order and payment IDs, amounts, status, your wallet balance and transaction history.
- Device and usage data: device identifiers, push-notification tokens, app-integrity signals and crash reports.
- Advertising: the app may show Google AdMob ads, which can use your device's advertising ID according to the consent choice you make in the app.
- AI assistant: questions you ask the in-app assistant are sent to our servers and processed with Google Gemini to generate an answer.
2. How we use your information
- To create and secure your account and verify your phone number and email.
- To provide college search, recommendations, reviews, chats and calls with guides.
- To process payments, maintain your Call Wallet, pay guides their earnings and issue refunds.
- To verify guides and keep fake reviews and fraud off the platform.
- To send service notifications such as incoming calls, messages and payment confirmations.
- To fix crashes, improve the Service and meet legal obligations.
We do not sell your personal information.
3. Who we share it with
We share data only with service providers who process it for us under their own security and privacy terms:
- Google Firebase: sign-in, database, file storage, server functions, notifications and crash reporting.
- Razorpay: payment processing and refunds.
- Agora: real-time voice call delivery.
- Google AdMob: advertising, subject to your consent.
- Google Gemini: AI assistant answers and automated document checks.
- Resend: delivery of email verification codes.
Other users see only your public profile, such as your guide alias, college, reviews and ratings. We may also disclose information when required by law or to protect users and the Service.
4. Storage, security and retention
Data is stored on Google Cloud infrastructure, is encrypted in transit, and is protected by access controls so that each user can reach only their own private data. We keep your data while your account is active. Payment and wallet records are kept for as long as tax and accounting laws require, even after account deletion.
5. Your choices and rights
- Access and correction: view and edit your profile in the app.
- Deletion: delete your account from Profile → Delete Account. Your personal data is erased, content you published is anonymised, and financial records are retained as described above.
- Permissions and consent: location, photos, microphone, notifications and ad personalisation can be changed in your device or app settings at any time.
- To exercise any right or ask a question, email support@collegekundli.in.
6. Children
You must be at least 18 years old, or have a parent's or guardian's consent, to use the Service.
7. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it, our Grievance Officer is:
- Name
- Support Team, DKS Technologies Pvt Ltd
- support@collegekundli.in
- Address
- More Baug, Pune 411046, Maharashtra, India
We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
8. Changes to this policy
We may update this policy. We will change the date above and, for significant changes, notify you in the app. Continuing to use the Service after an update means you accept it.